Manage every customer conversation from a shared workspace with clear ownership.
Bring support email and website conversations into the same Inbox.
Keep status, ownership, priority and the complete customer history on one conversation.
Route each conversation to the Inbox and team responsible for the next action.
Assign owners and balance new work using teammate availability and workload rules.
Discuss an issue privately without exposing internal work to the customer.
Automate suitable replies from approved knowledge and hand off sensitive or uncertain cases.
Prepare a suggested reply or conversation summary for a teammate to review.
Publish help content and use approved sources to ground AI assistance.
Give customers a searchable self-service site and a direct route to your support team.
Serve customers in the languages your team and Help Center support.
Reuse approved answers while keeping the final response under teammate control.
Keep contact details, company context and conversation history together.
Capture the context your team needs, then filter and route work with shared labels.
Keep files, screenshots and the full reply thread with the customer conversation.
Automate safe routing and handoffs and connect trusted tools with signed events.
Use scoped API tokens and workspace-authorized clients for trusted integrations.
Export workspace data and maintain controlled conversation archives.
Invite everyone who needs to collaborate without per-seat charges.
Set response and resolution targets that respect your working schedule.
Collect CSAT after resolved conversations and review the results by Inbox.
Track response time, workload, SLA performance and AI handoffs.
Give each teammate the Inbox access and operational controls they need.
Review administrative changes, AI decisions, exports and mailbox operations.
Require sign-in through your identity provider.
Create, update and remove teammate access from your identity provider.
Control where teammates can sign in from and how sessions are handled.
Pause deletion for held data and set workspace retention rules.
Keep brands, domains and teammate access separated inside one workspace.
Apply contracted support commitments and integration capacity.
Simple usage pricing
One price for conversations, not seats
Email, AI assistance and every teammate share one monthly meter.
No card needed today. Add one before your first paid billing period.
Monthly minimum
€13/month
Includes 250 accepted support conversations.
AI auto-replies with human safeguards
AI drafts and summaries
Unlimited teammates
Pay only for accepted customer conversations
Above the allowance
€15
Per additional 1000 accepted conversations at the first rate tier. The rate falls with volume and usage closes on calendar months.
Create your free workspaceNo card needed today. Add one before your first paid billing period.
Usage is billed with the next monthly renewal. Paddle calculates applicable taxes.
Progressive usage rates
Every workspace gets the lower rate for the part of its monthly volume in each band.
| Accepted conversations / month | Rate |
|---|
| 251-10,000 | €15 per 1,000 |
| 10,001-50,000 | €13 per 1,000 |
| 50,001-200,000 | €11 per 1,000 |
| 200,001-500,000 | €10 per 1,000 |
| 500,001+ | €9 per 1,000 |
Optional Enterprise Add-on
€499/month
Available soon
- SAML/OIDC SSO
- SCIM and JIT provisioning
- IP and session policies
- Legal hold and custom retention
- Multi-brand access controls
- Enterprise SLA and integration throughput
Manage subscription