Own every conversation
Assignments, SLAs and private notes stay on the work, not in a side channel.
Pay for conversations, not seats
AI handles repeat support. Your team handles the exceptions.
Email, chat, Knowledge, SLAs and analytics in one desk. AI answers from approved sources and hands off anything risky or uncertain.
No card needed today. Add one before your first paid billing period.
- Approved knowledge only
- Unlimited teammates
- Human handoff built in
Connect once
Keep the address customers already know.
Gmail, Outlook, your support domain and website chat enter one Inbox. AI handles repeat questions. A teammate owns everything else.
Gmail
Outlook
Support domain
Website chat
DobroDesk
Shared Inbox
AI answered
Needs a person
Inside DobroDesk
Follow one conversation from queue to outcome.
Open each view to see who owns the work, what AI was allowed to use and whether the customer got a fast resolution.
Unassigned work, SLA risk and Needs human point to the conversations that need action now.
Controlled AI
Know why AI answered. Know when it stopped.
DobroDesk retrieves approved sources, shows the evidence and follows your policy. Billing, security, privacy and low-confidence questions go to a person.
- Review the source passage behind an AI answer.
- Test answers before enabling them for customers.
- Route billing, security, privacy and low-confidence cases to a person.
Built in
The tools small support teams usually buy separately.
Shared inbox, website chat, Knowledge, SLAs, AI control and analytics come with one support desk.
Meet customers on your site
Website chat and an approved Help Center feed the same support workflow.
Keep account context close
Customer, company and conversation history sit beside the next reply.
Let AI prepare the routine
Summaries and drafts use approved sources and show the evidence.
Set the limit before launch
Test answers, define risky topics and choose when AI hands off.
Trace every support signal
Open the conversations behind response time, SLA and AI handoff metrics.
Why DobroDesk
More control than a mailbox. Less overhead than legacy ticketing.
Shared mailbox
- Team access
- Shared password
- Visible owner
- Manual
- SLA visibility
- Manual follow-up
- Private notes
- Side channel
- AI evidence
- None
- AI risk gates
- None
Traditional help desk
- Team access
- Separate accounts
- Visible owner
- Available
- SLA visibility
- Configurable
- Private notes
- Available
- AI evidence
- Depends on setup
- AI risk gates
- Extra configuration
DobroDesk
- Team access
- Separate accounts
- Visible owner
- On the conversation
- SLA visibility
- At-risk work surfaced
- Private notes
- In the timeline
- AI evidence
- Sources and risk shown
- AI risk gates
- Built into policy
Monthly minimum
€13/month
Includes 250 accepted support conversations.
Above the allowance
€15
Per additional 1000 accepted conversations at the first rate tier. The rate falls with volume and usage closes on calendar months.
Start with one inbox
Move support without rebuilding your whole operation.
Connect the address customers already use. Keep email, website conversations, ownership and AI answers in one workspace.
No card needed today. Add one before your first paid billing period.